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We hope that you are pleased with your purchase from Delcom. However, we understand that there are occasions when you need to return goods to us.
Goods Faulty on Arrival:
If your goods are faulty on arrival, you have 14 days to inform us of the fault. When the goods are returned to us and the fault has been verified, we will issue an exchange of the item.
Goods Damaged in Transit:
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we wll issue an exchange of the item.
Goods Faulty in Warranty Period:
If your goods develop a fault but it is more than 14 days since receipt, then provided your product is within its warranty period, you are entitled to a warranty repair within 6 months.